Last Updated: March 2026
We stand behind every product we carry. If something is not right with your order, we want to fix it. Please read through the return and refund terms below so you know exactly where you stand before and after your purchase.
30-Day Return Window
We accept return requests for eligible items within 30 days of confirmed delivery. To qualify, the item must be unused, uninstalled, and returned in its original packaging with all components, accessories, manuals, and documentation included. Items that have been used, installed, or returned without their original packaging may not be eligible for a full refund.
Eligible Reasons for Return
We accept returns for the following reasons:
- The item arrived damaged or defective
- The item you received does not match what you ordered
- The item is the wrong size and will not work for your space
- Change of mind, subject to the restocking fee described below
Restocking Fee
Returns due to a change of mind are subject to a restocking fee of 15 to 20 percent of the purchase price, deducted from your refund. This fee reflects freight and handling costs that cannot be recovered once an order has shipped. We will always be transparent about any fees that apply before processing your return.
Non-Returnable Items
The following items cannot be returned or refunded:
- Custom-built or made-to-order simulator packages, which are final sale once production begins
- Items that have been installed, assembled, or show any signs of use
- Software licenses, digital downloads, or activated subscriptions
- Items returned without original packaging, components, or accessories
- Sale or clearance items marked final sale on the product page
If you are considering a custom build, please confirm all specifications with our team before placing your order. We are happy to answer every question.
Order Cancellations
If you need to cancel, please contact us as soon as possible. Cancellations before shipment are processed at no charge. Once an order has shipped, the cancellation becomes a standard return under this policy. For custom or made-to-order items that have entered production, a cancellation fee of up to 25 percent may apply to cover costs already incurred.
How to Start a Return
Email sales@eliteindoorgolf.com with your order number and reason for returning. Our team will review your request within 1 to 2 business days. If approved, we will send a Return Authorization (RA) number along with instructions. Please do not ship anything back without a Return Authorization number, as unauthorized returns may not be accepted.
Return shipping is the customer's responsibility unless the return is caused by our error or a product defect. For large freight items, we will coordinate pickup and deduct applicable freight costs from the refund.
Refund Processing
Once we receive and inspect your return, we will send a confirmation email. Approved refunds are issued to your original payment method within 7 to 10 business days. Original outbound shipping charges are not refundable unless the return is caused by our error or a verified product defect.
Exchanges
If you received the wrong or defective item, we will arrange an exchange at no cost to you. For other exchanges, the customer is responsible for applicable shipping costs. Contact us within 30 days of delivery to get started.
Manufacturer Warranties
All products sold at Elite Indoor Golf include the manufacturer's warranty. Terms vary by brand, so please check the product page for details. If a product develops a defect after the 30-day return window, please contact the manufacturer directly. We are glad to help facilitate that process.
Consumer Protection
Nothing in this policy limits your rights under applicable consumer protection laws. Where any mandatory legislation conflicts with these terms, the law will prevail.
Contact Us
Elite Indoor Golf, owned and operated by VMB Vision Inc.
Business Address: 108 Spruce Ave, Richmond Hill, ON L4C 6W1
Phone: +1 (737) 344-4653
Email: sales@eliteindoorgolf.com
Website: www.eliteindoorgolf.com
Hours: Every day, 8:00am to 8:00pm EST
